Helpful details about ordering, shipping, and what to expect

FAQs

Holiday Shipping Note

Orders are processed within 1–3 business days for ready-to-ship items.

Shipping options and estimated delivery dates are shown at checkout based on your location.

For time-sensitive orders, expedited shipping may be available at checkout.

Delivery dates are estimates provided by the carrier and cannot be guaranteed during the holiday season.

What materials are used in your handmade products?

I use thoughtfully chosen materials that feel supportive, simple, and comfortable for everyday use. This includes natural fabrics, organic lavender and flax seed, glass bottles, and small-batch ingredients whenever possible. Each item is made with care in my home studio.

Are your products eco-conscious?

I aim to be as mindful as possible with sourcing, packaging, and production. I prioritize small-batch making, reusable materials, and minimal packaging when I can. While I’m not a zero-waste brand, sustainability is always part of my decision-making.

How long does it take to process and ship an order?

All items listed as available are ready to ship.

Orders typically process within 1–3 business days before shipping.

During holidays, carrier delays may occur, but I ship promptly once your order is placed.

All digital products are instant downloads with links sent to your email after purchased.

Do you ship internationally?

At this time, I ship within the United States only.

If international shipping becomes available in the future, it will be announced here.

Can I track my order once it has been shipped?

Yes. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its progress.

What is your return policy?

Due to the nature of digital products and handcrafted wellness items, all sales are final.

If something arrives damaged or there’s an issue with your order, please reach out at info@opensoulgentleliving.com - I’m always happy to help make it right.

Do you offer custom and bulk orders?

Limited custom or small bulk orders may be available depending on timing and capacity.

If you’re interested, please contact me through the site or directly at info@opensoulgentleliving.com to start a conversation.